Links
The links below provide access to a wealth of information about the Contact Centre industry
Affinity Services - www.affinityservices.co.nz
American Teleservices Association - www.ataconnect.org
Asia Pacific Contact Centre Association Leaders - www.apccal.com
Australian Teleservices Association - www.ata.asn.au
Beintent - www.beintent.com
Budgeting - www.getsorted.org.nz
Cads - www.cads.org.nz
Call Centre Café - www.callcentercafe.com
Call Centre Clinic - www.callcentreclinic.com
Call Centre Expo UK - www.callcentre-expo.co.uk
Call Centre Helper - www.callcentrehelper.com
Call Center Network Group - www.ccng.com
Callcentres.net - www.callcentres.net
CallCentreVoice - www.callcentrevoice.com
CallCentreVoice (UK) - www.callcentrevoice.co.uk/links.asp
Call Centre Focus Magazine - www.callcentre.co.uk
Centerserve's Call Center Learning Center - www.call-center.net
Contact Centre Association of Singapore - www.ccas.org.sg
Contact Centre Management Association (Ireland) - www.ccma.ie
Contact Centre Management Association (Nederland) - www.ccma.nl
Contact Center Performance Forum - contactcenter.ning.com
Contact Centre World - www.contactcenterworld.com
CTMA - www.ctmaworld.com
Customer Contact Association - www.cca.org.uk
Customer Contact Management Association (CCMA) Australia and Asia-Pacific - www.ccma.asn.au
Customer Management Multimedia Competence - www.club-cmmc.it
Eating Disorders - www.eden.org.nz
European Confederation of Contact Centre Organisations - www.eccco.org
Gambling Association - www.gamblingassoc.co.nz
German Call Centre Forum - www.call-center-forum.de
International Customer Management Institute - www.icmi.com
International Customer Management Institute - www.incoming.com
Lowdown - www.lowdown.co.nz
Manawatu Contact Centre Cluster - www.mcc.org.nz
Manitoba Customer Contact Association - www.mcca.mb.ca
Mental Health Foundation - www.mentalhealthfoundation.co.nz
Ottawa Regional Contact Centre Association - www.callcentres.org
Odyssey House - www.odysseyhouse.co.nz
Post Natal Psychosis Support Group - www.pnpsupport.org.nz
Push Play - www.push.play.co.nz
Quality Plus Callscan - www.qpc.com/ap
Research and Markets - www.researchandmarkets.com/reports/Call_Centres133.html
Setting up a Contact Centre - www.scotland.gov.uk
Society of Workplace Planning Professionals to industry websites - www.swpp.org
Swiss Contact Centre Association - www.callnet.ch
Taylor Reach Group Inc - www.thetaylorreachgroup.com
Telecommunications Users Association of New Zealand - www.tuanz.org.nz
Teleplaza - www.teleplaza.com/mags.html
Telework Association - www.tca.org.uk
Workforce Planning Professionals (New Zealand) - www.wppnz.co.nz
Wellness Action Planning - www.mentalhealthrecovery.com/aboutus.php
Waitemata Web Health - www.waitemata.webhealth.co.nz/articles/view/article/558 Post Natal Distress Support Network Trust | Webhealth Waitemata