Events

The CCiNZ Conference will be held Friday 24th September at the Auckland SKYCITY Convention Centre.  The day will involve a number of key speakers at the leading edge of contact centre trends and strategies.

The CRM Contact Centre Awards Ceremony for this year will be held on Friday 24 September at the SKYCITY Convention Centre in Auckland. 

The Awards function will commence at 6.00pm with pre-dinner drinks, followed by a sumptuous buffet dinner accompanied by table wine and official presentation of the CRM Contact Centre Awards.

This workshop, run as 2 half days a week apart, provides a framework to enable Team Leaders to identify and close skill gaps with their front-line team members. In week 1 we cover the performance development framework (and set a small amount of homework).

This workshop, run as 2 half days a week apart, provides a framework to enable Team Leaders to identify and close skill gaps with their front-line team members. In week 1 we cover the performance development framework (and set a small amount of homework).