News
Dec 05, 2011
Telecom uses Siebel as contact centre CRM
Drake New Zealand joins the Contact Centre industry to bolster workforce capability
The Contact Centre Institute of New Zealand (CCiNZ) has announced today that they have signed Drake New Zealand as Gold Sponsor of the Institute, putting its weight behind the New Zealand contact centre industry.
Read more: Drake New Zealand joins the Contact Centre industry to bolster workforce capability
The Lascom Group joins the Acoustic Innovations Group
The Acoustic Innovations Group today signed the contract to acquire New Zealand telecommunications and hardware supplier, Lascom Ltd and Lascom Acoustics (Lascom Group).Read more: The Lascom Group joins the Acoustic Innovations Group
Joint Initiative Sees Council Triumph at Awards
Palmerston North City and Horizons Regional Councils were joint recipients of the Initiative of the Year award at Friday night's Manawatu Contact Centre Awards.
Hei Rere Mai - Maori career in telecommunications
2degrees and its founding shareholder, the Hautaki Trust, have launched Hei Rere Mai (‘So You Can Fly’), a programme to increase M?ori participation in the telecommunications industry.
Read more: Hei Rere Mai - Maori career in telecommunications
Deadline extended for 2011 Contact Centre Survey
Fifth Quadrant has extended the deadline for participating in the 2011 Contact Centre Industry Market Report for New Zealand and Australia. Contact Centres now have until Friday 11th November to take part in this research project, which is an important resource for the industry as well as individual Contact Centres.
CCiNZ launches new Members Section
CCiNZ has launched a new members-only section of their website today, which provides members with access to best practice information, tools, techniques, competitions and much more.
Call Centre move 'way to help Christchurch'
By Marta Steeman, Business Day.
A large Australian company is interested in shifting its call centre in Sydney to Christchurch as a way of contributing to employment in Christchurch after the earthquakes.
AA smells a rat over toll-road call centre's weekend closure
By Matthew Dearnaley, NZ Herald
Holidaymakers will be unable to make phone payments over Labour weekend for driving on Auckland's Northern Gateway toll road, as its call centre will be closed until Tuesday.
Read more: AA smells a rat over toll-road call centre's weekend closure
More than half of A/NZ contact centres plan to increase tech investment
By Hafizah Osman (ARM)
More than half of contact centres in A/NZ plan to splurge on technology investments during the next 12 months, according to a recent survey.
Read more: More than half of A/NZ contact centres plan to increase tech investment
