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Oct 14, 2019

Evros arrives in Auckland, creates up to 100 local jobs

As reported on reseller.co.nz, Irish IT managed services company, Evros, is opening an Auckland operations centre, offering skilled IT support and security services available to clients around the globe on a 24/7 basis. Read more here

   
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Oct 03, 2019

Are Consumers Ready for Automated Customer Service?

CGS, a global provider of business applications, enterprise learning, and outsourcing services, conducted a survey that revealed that a blend of automation and human interaction will drive meaningful connections between customers and brands. Read more by clicking here.

   
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Sep 09, 2019

Emirates Call Centre will close its doors on 15 October 2019

Click here to read more.

   
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Sep 03, 2019

NZ needs AI to boost the economy and well-being

Rob O'Neill of NZ Reseller News reports that accelerated use of AI could deliver a muti-billion dollar boost to the economy. Read it here.

   
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Aug 28, 2019

NZ Post confirms measles case at call centre site

New Zealand Post has confirmed that a staff member at one of its Auckland sites has contracted measles. Click here to read the article from Otago Daily Times. 

   
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Aug 27, 2019

Over 300 people have private information exposed in latest Government data breach

A serious digital privacy breach impacting 302 people who applied for the Tuia 250 Voyage Trainee programme is currently being investigated. Read more here. 

   
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Aug 21, 2019

Western Union Complete Digital Transformation

NICE have announced that Western Union has advanced customer experience through improved insight into their customer journeys with NICE Nexidia Customer Journey Optimisation. Read more by clicking here.

   
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Aug 09, 2019

How a Cloud Technology Can Remove Contact Centre Pain Points

Customer experience is key and getting it right is tough. Apparently, cloud contact centre technology could help. Click here to learn more. 

   
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Aug 02, 2019

Telstra CEO Penn costed, then rejected, call centre repatriation

Telstra ran the numbers on bringing all of its call centres back to Australia and decided against it on grounds of cost and complexity. Read more from itnews.com.au by clicking here.

   
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Jul 03, 2019

Skills Group New Acquisition - Instep

Our major sponsor, Skills, has recently purchased Instep, a leading New Zealand provider of health and wellbeing solutions in the workplace. Read more here.

   
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Jun 19, 2019

Skills Group Purchase CDL Insight Consulting Ltd.

We are delighted to learn about this latest purchase made by our major sponsor, Skills. Click here to read their announcement. 

   
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Jun 01, 2019

Wellbeing Budget puts dollars behind digital transformation

New funding address innovation, digital transformation and skills. Click here to read more from reseller.co.nz

   
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May 23, 2019

Plan hatched to measure and track NZ's digital domain

A new plan to measure NZ's evolution into a digital nation has been released by Stats NZ and MBIE. Read more from reseller.co.nz by clicking here.

   
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May 20, 2019

The Future of Work

IMNZ, a subsidiary of Skills, has been running Future of Work events over the past 3 years. The next one coming up is on Mental Health in the Workplace so we thought that we should let all our members know of this really interesting event.

Click here to learn more about the upcoming events (Auckland and Wellington) and to register!

   
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May 16, 2019

Facebook restricts Live feature following Christchurch Shooting

Facebook will temporarily block users who who break its rules from broadcasting live video which was a consequence of the Christchurch attacks. Read more from reseller.co.nz by clicking here.

   
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May 10, 2019

Infratil confirms talks to buy Vodafone NZ

Infrastructure investor, Infratil, has confirmed that it and another party are negotiating a buyout of Vodafone NZ. Read more from reseller.co.nz by clicking here.

   
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Apr 16, 2019

Female leaders assume positions of tech power in NZ

Three female leaders have assumed positions of power within the technology industry in 2019. Read more from reseller.co.nz by clicking here.

   
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Apr 09, 2019

Vodafone NZ suggests job cuts fewer than 400 but won't confirm

Vodafone has suggestesd that the net job losses from a major restructure of its New Zealand business will total fewer than 400 but has declined to directly confirm that or to provide the actual number. Read more from stuff.co.nz by clicking here. 

   
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Apr 05, 2019

Auckland-based Crossware scores R&D grant to grow email signature business

Crossware has scored a Callaghan Innovations R&D Growth Grant and will use this to develop its email signature software. Read more by clicking here.

   
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Apr 01, 2019

Stay 'frustrated' at tech companies post-Christchurch attack...

....says Microsoft president, Brad Smith. He is referring to people being frustrated over the footage of the attack being shared on the technology companies' platforms. Read more of this article published by reseller.co.nz by clicking here.

   
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Mar 25, 2019

FB fixes glitch that exposed millions of user passwords to employees

Since almost everyone has a Facebook account, we would all be definitely scared if someone knew our password. Read more of what happened with FB by clicking here.

   
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Mar 19, 2019

Cyber criminals increasingly favouring 'low and slow' stealth attacks

There has been increasing prominence of malware with crypto mining payloads and banking trojans. Read more of this article published in reseller.co.nz by clicking here.

   
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Mar 11, 2019

Vodafone NZ Seeking Job Cuts

As published in reseller.co.nz, Vodafone NZ is asking almost all staff if they want redundancy. This is in line with the plan to list the company in the stock market next year. Read more by clicking here.

   
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Mar 01, 2019

Telcos bet on connecting everything to recoup 5G costs

Telcos are spending a lot to provide higher data speeds for customers. However, the costs are also going up for them. Read more of this from reseller.co.nz by clicking here

   
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Feb 25, 2019

Jabra Ramp Up ANZ Call Centre Presence

Audio equipment manufacturer, Jabra, is expanding its ANZ call centre presence following the appointment of Atlas Gentech as its official NZ enterprise distribution partner. Read more from contactcentreworld.com by clicking here.

   
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Feb 12, 2019

2 degrees aims for robotic process automation

2 Degrees is putting a focus on automating most of its activities and processes. Have a read of this article published in reseller.co.nz by clicking here.

   
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Jan 24, 2019

Many Would Rather Talk to an App than a Person

According to Vodafone boss, Jason Paris, more self-service and automation options are in the works. Read more of this article from the NZ Herald by clicking here

   
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Jan 17, 2019

Weird Calls to Auckland Council Hotline

Recently, NZ Herald published this article which is surely something all contact centres experience as well - weird and random calls. Read it here.

   
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Jan 08, 2019

Call Recording Reviews - What to Buy for your Business in 2019

How do you choose a call recording strategy/system to meet current demands? These usually include compliance, speech analytics and the cloud. Click here to find out.

   
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Dec 21, 2018

Vodafone taps IBM Watson to speed up online queries

TOBi, the chatbot, which is powered by IBM Watson, is the latest member of the Vodafone family. It aims to provide customers quicker and more efficient service by responding to simple queries. Read more by clicking here.

   
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Dec 17, 2018

Soul Machines launches Digital DNA

Pretty soon, more companies will be using digital humans.Soul Machines has been collecting a gene pool to make it easier to create such digital assistants. Click here to read more.   

   
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Dec 04, 2018

Most Innovative Agency 2018 is Madison!

We would like to congratulate one of our sponsors, Madison, for recently winning the award for "Most Innovative Agency 2018" at the Sara Awards - The SEEK Annual Recruitment Awards. The awards recognise the work of industry leaders and best practice, as chosen by a panel of expert judges. We are proud to have Madison as a CCiNZ sponsor and industry partner!

   
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Nov 27, 2018

How to tell which IoT predictions to pay attention to

Here's a useful article that can assist us when assessing vendors... Click here. 

   
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Nov 15, 2018

Microsoft is building an army of AI Partners in NZ

Microsoft has rolled out an educational campaign targeting AI practice. Read more of this article from reseller.co.nz. Click here.

   
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Nov 06, 2018

Inside NZQA's Digital Transformation....

Getting culture right, challenging the norm... Digital transformation is the buzz word nowadays and NZQA's Lukasz Zawilski shares how they rise to the challenge. Click here for more.

   
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Nov 01, 2018

Apple Dumps Auckland Call Centre

Apple has cancelled its contract with Concentrix, which will affect more than 100 jobs. Read more by clicking here.

   
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Oct 19, 2018

Booster tops the table for Kiwisaver customer engagement

The annual FMA Kiwisaver Report 2018 has ranked Booster first for engagement in helping members make a choice in which funds to invest in. Read more of this article published in Scoop Business. Click here.

   
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Oct 08, 2018

UFB Connections Surge as Kiwis Go Unlimited

More than half a million homes and businesses now have high-spoeed fibre-optic internet connections, according to Reseller News. Click here to read more. 

   
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Oct 02, 2018

Kiwi partners ready to capitalise as HP rolls out device-as-a-service

HP has launched device-as-a-service (DaaS) in NZ, designed to simplify how businesses source, support and manage IT. Read more by clicking here.

   
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Sep 27, 2018

New Tools from IBM and Google highlight trust issue in AI

This article published in Reseller News discusses the risks that AI might present and how to lessen those risks. Click here to read more.

   

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