2010 CCiNZ Contact Centre Awards Information
CCiNZ is pleased to announce the inaugural CCiNZ Contact Centre Awards in association with the 2010 CRM Contact Centre Awards. The prestigious CCiNZ awards will recognise outstanding achievement in New Zealand Contact Centres in three categories:
CCINZ 2010 Contact Centre Manager of the Year - Over 50 Seats
CCiNZ 2010 Contact Centre Manager of the Year - Up to 50 Seats
CCiNZ 2010 Contact Centre Team Leader of the Year
If you are a Contact Centre professional and you have done an outstanding job this year, we want to hear from you! Entries are open from Friday 16 July 2010 and close at 5 pm on Friday 20 August 2010. The winners of this year's three prestigious CCiNZ Contact Centre Awards will be announced at the 2010 CRM Contact Centre Awards ceremony held on Friday 24 September 2010 at the Auckland SKYCITY Convention Centre.
ENTRY FORMS
Click here to download the entry forms:
CCiNZ 2010 Contact Centre Manager of the Year - Over 50 Seats
CCiNZ 2010 Contact Centre Manager of the Year - Up to 50 Seats
CCiNZ 2010 Contact Centre Team Leader of the Year 2010
Award Categories and Criteria
CCiNZ 2010 Contact Centre Manager of the Year - Over 50 Seats
For the Contact Centre Manager, in a centre over 50 seats, who makes the most significant contribution to support, educate and engage their centre to meet or exceed key performance objectives and who continually strives to strengthen the Contact Centre's role and strategic value within their organisation and the wider industry.
The Contact Centre Manager of the year will demonstrate a strong grasp of the core and advanced principles of Contact Centre Management and Team Leadership.
Entries will be judged on the following:
- 25 points – Demonstrated thought leadership when supporting, educating and engaging their centre to meet or exceed key performance objectives
- 25 points – Degree to which you contribute, participate and engage key stakeholders within your centre, the wider organisation and industry as a whole
- 25 points – Demonstrated commitment to the customer
- 25 points – Proven grasp of the core and advanced principles of world class Contact Centre Management
Total 100 points
To enter the CCINZ 2010 Contact Centre Manager of the Year - Over 50 Seats, download the entry form, complete it and email it to awards@ccinz.org.nz.
CCiNZ 2010 Contact Centre Manager of the Year - Up to 50 Seats
For the Contact Centre Manager, in a centre up to 50 seats, who makes the most significant contribution to support, educate and engage their Centre to meet or exceed key performance objectives and who continually strives to strengthen the Contact Centre's role and strategic value within their organisation and the wider industry.
The Contact Centre Manager of the year will demonstrate a strong grasp of the core and advanced principles of Contact Centre Management and Team Leadership.
Entries will be judged on the following:
- 25 points – Demonstrated thought leadership when supporting, educating and engaging their centre to meet or exceed key performance objectives
- 25 points – Degree to which you contribute, participate and engage key stakeholders within your centre, the wider organisation and industry as a whole
- 25 points – Demonstrated commitment to the customer
- 25 points – Proven grasp of the core and advanced principles of world class Contact Centre Management
Total 100 points
To enter the CCINZ 2010 Contact Centre Manager of the Year - up to 50 Seats, download the entry form, complete it and email it to awards@ccinz.org.nz.
CCINZ 2010 Contact Centre Team Leader of the Year
For the Contact Centre Team Leader who makes the most significant contribution to support, educate and engage their team to meet or exceed key performance objectives and who continually strives to strengthen the Contact Centre's role and strategic value within their organisation and the wider industry.
The Contact Centre Team Leader of the Year will demonstrate a strong grasp of the core principles of Contact Centre Management and Team Leadership.
Entries will be judged on the following:
- 25 points – Demonstrated Leadership when supporting, educating and engaging your team to meet or exceed key performance objectives
- 25 points – Degree to which you contribute, participate and engage key stakeholders within your centre, the wider organisation and industry as a whole
- 25 points – Demonstrated commitment to the customer
- 25 points – Proven grasp of the core principles of world class Contact Centre Management
Total 100 points
To enter the CCINZ 2010 Contact Centre Team Leader of the Year, download the entry form, complete it and email it to awards@ccinz.org.nz.
IMPORTANT
Judges will identify a short list based on your online entry. Finalists will be contacted by Friday 3 September 2010 and must be available to present their entries, in person at their Contact Centre location, between Monday 6 September 2010 and Friday 10 September 2010. All finalists will be judged during this week.
Awards Entry Rules
Please ensure that you read and understand the Award Entry Rules
1. All entries must be submitted using the attached form, emailed to awards@ccinz.org.nz.
2. Entries must be received by 5 pm on Friday 20 August 2010 including all final documentation.
3. Finalists will be announced on the CCINZ website by Monday 6 September 2010.
4. Entries must be made by the named individuals, entering the award.
5. Entries should clearly illustrate how they meet the point scoring criteria and must allow for independent audit of the material submitted.
6. Additional information sent via email, post or attachments will only be considered if it has been requested via awards@ccinz.org.nz.
7. Finalists must be available to present their entries, in person at their Contact Centre location, between Monday 6 September 2010 and Friday 10 September 2010. All finalists will be judged during this week.
8. The awards are open to Contact Centre Managers and Team Leaders of Contact Centres operating in New Zealand.
9. Judges and members of the Judges Panel organisations are ineligible to enter.
10. CCINZ 2010 Committee Members and their line reports are ineligible to enter.
11. The judges' decision is final and judges will not respond to any requests for feedback
12. By entering the awards programme, entrants acknowledge that they may be required to be used in publicity without further consent or payment. Such publicity may include without limitation the entrant’s name and/or likeness, voice, photographs and/or video footage of the entrant, biographical information provided by the entrants/winners and/or any statement made by them concerning the awards programme. Entrants agree that any or all such elements may be used by CCiNZ and its sponsors in any and all media in perpetuity throughout the world in their sole discretion. CCiNZ and its sponsors shall have no obligation to include an entrant in any publicity whatsoever.
