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Oct 22, 2019

The Recruitment Experience: Expectations vs Reality

Madison, one of our sponsors, recently sent out a newsletter with this blog written by Kerrie Gregory, National Business Improvement Manager. It looks at recruitment as it was in the past and areas where they have identified opportunities for change. Read it here

   
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Oct 03, 2019

Can a Contact Centre Learn from Starbucks?

Personalised service, brand loyalty, exceptional customer service and core knowledge... factors that Starbucks has which every contact centre should offer... Click here to read this blog.

   
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Sep 12, 2019

Is Greed Destroying Your Soul?

Click here to have a read of this interesting blog and reflect...

   
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Sep 09, 2019

Aim HIgher: Servant Leaders Value Diverse Opinions

Contact centres are the perfect example of places where diversity is most evident. This blog highlights the importance of diverse opinions. Read here.

   
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Aug 16, 2019

Pause to Lead Better

Click here to read this insightful blog for Leaders. It pays to pause sometimes and reflect...

   
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Aug 02, 2019

Why Well-Being Should Be At the Forefront of Your Employee Engagement Strategy

Everyone knows that workplace stress causes absenteeism, staff turnover and lower company productivity. That is why more workplaces now focus on well-being. Read more of this discussion here.

   
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Jul 02, 2019

Aim Higher: How to Lead with Joy

What about your job gives you joy? Read this interesting blog by clicking here.

   
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May 30, 2019

CCiNZ Mentor Programme Blog

One of our committee members, Shahnaz Rustomjee, was kind enough to write a blog about our mentoring programme. Click here.

   
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May 23, 2019

Aligning Operational Metrics with your Customer Service Goals

It's important to know which metrics are relevant in your contact centre that helps drive company success. Read more of this interesting blog here.

   
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May 16, 2019

Tips for Using LinkedIn to Generate More Leads and Face to Face Meetings

Ever wondered how you can use your LinkedIn membership more? Click here.

   
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May 13, 2019

The Rise of Chatbots: How AI is Changing Customer Service

Read this blog about how the rise of aritificial intelligence is affecting customer service. Click here.

   
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Apr 10, 2019

How to Speak Up in a Meeting and When to Hold Back

Interesting read... click here.

   
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Mar 29, 2019

How to Attract and Retain The Best People

All of us go through the ups and downs of recruitment... Read this interesting blog by clicking here.

   
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Mar 25, 2019

Your Adherence Goal Might Be Harming Your Contact Centre

Adherence is a KPI that contact centre managers often work with, however, it usually makes staff unhappy. How do you create a balance? Read more by clicking here.

   
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Mar 04, 2019

8 Blended Call Centre Skills Agents Need to Succeed

It's a bit of a call centre yin yang. Read this interesting blog by clicking here.

   
The Skills Organisation Enghouse Interactive Madison Recruitment Learning Planet