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Nov 16, 2018

23 Contact Centre Predictions for 2019

Interesting predictions from a panel of experts from callcentrehelper.com! Click here.

   
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Nov 01, 2018

You Can't Delegate Leadership

Have a read of this insightful blog by Oscar Dunn of Madison. Click here.

   
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Oct 25, 2018

What a Self-made Billionaire Does First Thing Every Morning

Mark Cuban starts his mornings always doing this... Click here.

   
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Oct 19, 2018

What Does Excellent Customer Service Mean To You?

You might relate to what this blogger has shared about customer service. Click here.

   
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Oct 02, 2018

An Overview of AI in New Zealand

Here are some interesting insights shared by Madison's Christian Brown on how AI is doing in New Zealand. Click here.

   
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Sep 27, 2018

Contact Centre Inductions: What You Need To Know To Be Successful

Click here to learn some helpful tips on running your inductions..

   
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Sep 10, 2018

The Future of Work in a Digital World

When we think of the future, we think of technology... But is it actually what will disrupt our future careers? Read more of this blog written by one of our sponsors, Madison's Mallory Mason. Click here.

   
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Sep 06, 2018

5 Ways A Leader Can Learn More About Themselves

This blog picks up an excerpt from "Be Chief: It's a Choice, not a Title" by Rick Miller. Click here.

   
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Aug 30, 2018

3 Things You can Learn from the Most Toxic People in the Office

Read this interesting blog from inc.com. Click here.

   
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Aug 16, 2018

Should you Follow your Boss to their New Job?

Ever had that dilemma? Click here to read this blog.

   
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Aug 14, 2018

Travel Dilemmas: Calling Customer Service?

Ever had issues with your travel plans? Read this interesting piece from stuff.co.nz. Click here.

   
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Aug 01, 2018

How to Write to Vulnerable Customers

It shows how much a company cares when they take the effort to understand who their customers are so that when they communicate, it is relevant. Read more by clicking here. 

   
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Jul 09, 2018

The Phone is Dead, Long Live the Phone

Check out this interesting blog written by Ian Moyse and published on UCToday. Click here.

   
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Jun 29, 2018

The Four Key Principles of the Customer Experience

Getting these four things right will help a contact centre redesign their customer's experience. Read more by clicking here.

   
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Jun 29, 2018

The Four Key Principles of the Customer Experience

Getting four things right will help a contact centre get the customer experience right! Read this blog by clicking here.

   
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