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Access the latest information, tools and training to maintain your competitive edge

This section is a knowledge centre for CCiNZ members, full of valuable tools and information so that you can stay up-to-date with best practice and put your hands on the right information when you need it.


We feature articles that address important topics for Contact Centre professionals and overview the latest industry research.

Book Reviews

See our latest reviews on the titles we have discovered or that come with recommendation from the CCiNZ membership network.


A resource centre for CCiNZ members, packed full of valuable tools and information that we have developed or sourced for you through our extensive network.


Continue to develop your knowledge, skills and competencies through training and qualifications.



The Skills Organisation Chandler Macleod OCG Consulting Enghouse Interactive Madison Recruitment NZ Print Learning Planet