About Us

The Contact Centre Institute of New Zealand (CCiNZ) was established in response to the need for a transparent and coordinated national body to support, educate and engage professionals in the New Zealand Contact Centre Industry.

CCiNZ (an incorporated society with the express purpose to be a supportive independent body that meets the needs of its members) is a not-for-profit, members association for the NZ Contact Centre Industry and its associated providers.

We aim to promote industry professionalism for the advancement of contact centre management through events, support and education by providing platforms for members to meet, engage and share ideas and experiences.

Contact Centre’s are often of strategic importance to the greater organisation; they are often busy and complex environments staffed with people who have in-depth knowledge of the workings of the contact centre. But often they do not have peers within the organisation who understand their specialised environment and as such there is a demand for an approachable and knowledgeable body which can support the varying needs of the contact centre.

This is where CCiNZ aims to provide information and guidance on the following; educational resources and staff development, guidance on quality performance and technology, and modeling on how to get the best return on investment.

We will support the industry at the “grass roots level”. One of the ways we will do this is to create this website which is just for the industry – with information resources specifically tailored to the New Zealand industry. We will also link to the regional Forums / Cluster Groups and work in partnership to take the Contact Centre Industry forward.
We aim to: