The Contact Centre Institute of New Zealand (CCiNZ) was established to fulfill the need for a national body to support, educate and engage professionals in the New Zealand Contact Centre Industry.
News & Blog
Sep 01, 2010
2010 CCiNZ Conference
You've been saving the date, now it's time to register for our second annual CCiNZ Conference and Awards programme on Friday 24 September 2010. Be at the leading edge of Contact Centre thought leadership. Network with premium New Zealand Contact Centre industry employees. Spend a day engaging with your colleagues within one of the most diverse and interesting industries. They will educate and support your endeavours in managing a highly effective and efficient Contact Centre.
Open to all Contact Centre Professionals including Senior Leaders, Managers, Team Leaders, Workforce Managers and CSRs. Special member-only investment of $395+GST, non-members $595+GST. Online registrations are now open, click here for further details and to register now.
Event Calendar
Congratulations to our 2010 Conference Ticket Winner
Thank you to all the contact centre professionals who entered the draw for a free ticket to the CCiNZ Conference to be held on Friday 24 September 2010. Congratulations to Lynn Green, Contact Centre Manager from Consumer who is our winner.2010 CCiNZ Contact Centre Awards Finalists to be Named
Entries for the inaugural 2010 CCiNZ Contact Centre Awards have now been considered and the Judges have selected the finalists. All entrants will be notified this week. The categories are:
CCiNZ 2010 Contact Centre Manager of the Year - Over 50 Seats sponsored by Zintel Cogent
CCiNZ 2010 Contact Centre Manager of the Year - Up to 50 Seats sponsored by Zintel Cogent
CCiNZ 2010 Contact Centre Team Leader of the Year sponsored by NSC
Keep an eye out on our website next week to see the names of our inaugural finalists and who could go on to be this year's winners. Click here to purchase your tickets for the 2010 awards.
Avaya After 5 Social Media/Wine-tasting Events
Proudly sponsored by Avaya, CCiNZ members and guests joined in the fun at our After 5 events held recently in Auckland and Wellington. Avaya’s presentation on "Social Media as another channel into the Contact Centre" was followed by the wine-tasting. For those of you who missed this fantastic evening click here for the presentation and to download the New Zealand Avaya Contact Centre Consumer index.Latest Poll
We are intereted in your thoughts as an industry on the use of assessment centres (large groups of candidates being interviewed together). Please have your say!Assessment Centres are the best way to start the recruitment process for new full time CSR’s. Do you Agree or Disagree?
Platinum Sponsor
The CCiNZ thank for the following company for their continued support:
