The Contact Centre Institute of New Zealand (CCiNZ) was established to fulfill the need for a national body to support, educate and engage professionals in the New Zealand Contact Centre Industry.

News & Blog

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Sep 01, 2010

2010 CCiNZ Conference


You've been saving the date, now it's time to register for our second annual CCiNZ Conference and Awards programme on Friday 24 September 2010.  Be at the leading edge of Contact Centre thought leadership. Network with premium New Zealand Contact Centre industry employees.  Spend a day engaging with your colleagues within one of the most diverse and interesting industries. They will educate and support your endeavours in managing a highly effective and efficient Contact Centre.

Open to all Contact Centre Professionals including Senior Leaders, Managers, Team Leaders, Workforce Managers and CSRs.  Special member-only investment of $395+GST, non-members $595+GST.  Online registrations are now open, click here for further details and to register now.

 
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Sep 01, 2010

Congratulations to our 2010 Conference Ticket Winner

Thank you to all the contact centre professionals who entered the draw for a free ticket to the CCiNZ Conference to be held on Friday 24 September 2010.  Congratulations to Lynn Green, Contact Centre Manager from Consumer who is our winner. 
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Sep 01, 2010

2010 CCiNZ Contact Centre Awards Finalists to be Named

Entries for the inaugural 2010 CCiNZ Contact Centre Awards have now been considered and the Judges have selected the finalists.  All entrants will be notified this week.  The categories are:
CCiNZ 2010 Contact Centre Manager of the Year - Over 50 Seats sponsored by Zintel Cogent
CCiNZ 2010 Contact Centre Manager of the Year - Up to 50 Seats sponsored by Zintel Cogent 
CCiNZ 2010 Contact Centre Team Leader of the Year sponsored by NSC 

Keep an eye out on our website next week to see the names of our inaugural finalists and who could go on to be this year's winners.  Click here to purchase your tickets for the 2010 awards.

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Sep 01, 2010

Avaya After 5 Social Media/Wine-tasting Events

Proudly sponsored by Avaya, CCiNZ members and guests joined in the fun at our After 5 events held recently in Auckland and Wellington.   Avaya’s presentation on "Social Media as another channel into the Contact Centre" was followed by the wine-tasting.  For those of you who missed this fantastic evening click here for the presentation and to download the New Zealand Avaya Contact Centre Consumer index.

Like what we're doing?

Sign up to the CCiNZ newsletter for regular updates on the call centre industry and information on our upcoming events, or click here for full membership information.

Latest Poll

We are intereted in your thoughts as an industry on the use of assessment centres (large groups of candidates being interviewed together).  Please have your say!

Assessment Centres are the best way to start the recruitment process for new full time CSR’s. Do you Agree or Disagree?

Platinum Sponsor

The CCiNZ thank for the following company for their continued support:

Zintel Cogent - CCiNZ Platinum Sponsor