Contact Centre Institute of New Zealand

The Contact Centre Institute of New Zealand (CCiNZ) was established to fulfill the need for a national body to support, educate and engage professionals in the New Zealand Contact Centre Industry.

News & Blog

POSTED ON
Oct 18, 2011

Latest News and Blogs

25 Jan Members Resources available for advertising

As a member you are able to advertise under the following area's of the CCiNZ website for FREE. Check out the pages to see who is looking for work and the experience they have. What Contact Centre jobs are available, and new placement's.

Looking for work
Situations Vacant
Movers and shakers

23 Jan Scavenger Hunt Competition winner announced. Prize pack work $1300!!!!

$1,000 Psychometric Profiling fo 5 of your top performers
$150 Therapy and Reflexology Voucher
20 Lego Calculatiors
Total Engagement, by Byron Reeves and J Leighton Read
Full Engagement, by Brian Tracey

Click here to see who won!!

5 Dec Telecom uses Siebel as Contact Centre CRM

Telecom Retail is deploying Siebel as its CRM software in contact centres around New Zealand and Philippines.

5 Dec 2011 Drake New Zealand joins CCiNZ to bolster workforce capability

The Contact Centre Institute of New Zealand (CCiNZ) has announced today that they have signed Drake New Zealand as Gold Sponsor of the Institute, putting its weight behind the New Zealand contact centre industry.

5 Dec Report back from APCCAL Expo in China

CCiNZ Chair Kathryn Starr reports back on her trip to China to represent CCiNZ and New Zealand at this global Contact Centre conference.

10 Nov 2011 Motivating Employees over the Silly Season

With just on six weeks to go until Christmas, we know you will already be thinking about your rosters and how to keep your employees motivated while their colleagues are off enjoying themselves. Here's what some of our members do to manage their employee expectations and increase engagement during the silly season.